Trade Customer Service

Overview

The Trade Customer Service Program is designed for professionals seeking to enhance their understanding of international trade and excel in customer service for import-export operations. This program provides participants with the foundational knowledge necessary to effectively support trade clients, address challenges, and improve customer satisfaction in the global trade sector.

Participants will learn the principles and fundamentals of trade customer service excellence, explore import-export trade processes and regulations, and gain insights into payment methods in international trade. The program also covers practical aspects of managing trade customer challenges, structuring a customer service unit, and handling complex issues faced by both importers and exporters. This program is ideal for executive trainees, management trainees, and young graduates looking to build a career in international trade customer service.

Upon completion, participants will be equipped with the skills needed to navigate the complexities of trade customer interactions and provide an exceptional customer service experience in the international trade environment.

Learning Outcomes

Upon completing the Trade Customer Service program, students will be able to:

Demonstrate a comprehensive understanding of international trade fundamentals.
Apply principles of trade customer service excellence in both import and export environments.
Identify and handle common challenges faced by trade customers, including importers and exporters.
Navigate import-export trade processes and regulations, particularly those relevant to Nigeria.
Utilize appropriate payment methods in international trade to facilitate smooth transactions.
Develop effective customer service strategies tailored to the needs of trade clients.
Structure and manage a trade customer service unit for optimal customer experience.
Provide solutions for emerging trade customer issues, enhancing customer satisfaction.
Communicate effectively with trade clients to support international transactions and ensure compliance.
Market and manage trade products and services to improve customer retention and grow trade relationships.

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Course Structure

Duration: 2 months
Targets: Professionals with little or no knowledge of trade, such as executive trainees, management trainees, and young graduates.
Study Time: 1 hours per day (equivalent to 40 hours total)

Course Modules

The course is structured over two months, with each month featuring a carefully designed module that builds on the knowledge gained in the previous one, ensuring a steady and practical learning progression. The modules include: