Trade Customer Service Program

Program Overview

The CTCS program covers introduction to International trade, fundamentals of tradecustomer service, handling trade customers challenges etc.
Designation: Certificate in Trade Customer Service (CTCS).
Targets: Professionals with little or no knowledge of trade like: Executive Trainees, Management Trainees,Young Graduates.
Duration: 2 months.
Number of Hours: 40 hours (facilitation and student study time).

Objectives

At the end of these training programme for the various levels, the participants will be equipped with knowledgeand skills needed to be able to:

Handle import-export trade transactions
Proffer solutions to complex trade problems
Develop trade products and services program
Market and sell trade products and services
Have a good understanding and apply trade rules and articles
Mitigate trade finance risks and frauds
Become indispensable trade specialists
Handle import trade customer challenges
Render support services to export trade customers
Monitor Import-export trade processes
Handle payment methods in international trade
Structure trade customer service unit for best customer experience

Course Contents

Introduction To International Trade
Principles Of Trade Customer Service
Fundamentals Of Trade Customer Service Excellence
Defining The Job Of ATrade Customer Service Personnel
Import-export Trade Processes And Regulations In Nigeria
Payment Methods In International Trade
Overview Of The Import Trade Customer Challenges
Overview Of Export Trade Customer Challenges
Handling Trade Customer (Importer And Exporter) Issues And Challenges
Structuring Trade Customer Service Unit For Best Customer Experience