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Trade Customer Service Program

Program Overview

The CTCS program covers introduction to International trade, fundamentals of tradecustomer service, handling trade customers challenges etc.
Designation: Certificate in Trade Customer Service (CTCS).
Targets: Professionals with little or no knowledge of trade like: Executive Trainees, Management Trainees,Young Graduates.
Duration: 2 months.
Number of Hours: 40 hours (facilitation and student study time).


At the end of these training programme for the various levels, the participants will be equipped with knowledgeand skills needed to be able to:
  • Handle import-export trade transactions
  • Proffer solutions to complex trade problems
  • Develop trade products and services program
  • Market and sell trade products and services
  • Have a good understanding and apply trade rules and articles
  • Mitigate trade finance risks and frauds
  • Become indispensable trade specialists
  • Handle import trade customer challenges
  • Render support services to export trade customers
  • Monitor Import-export trade processes
  • Handle payment methods in international trade
  • Structure trade customer service unit for best customer experience

Course Contents

  • Introduction To International Trade
  • Principles Of Trade Customer Service
  • Fundamentals Of Trade Customer Service Excellence
  • Defining The Job Of ATrade Customer Service Personnel
  • Import-export Trade Processes And Regulations In Nigeria
  • Payment Methods In International Trade
  • Overview Of The Import Trade Customer Challenges
  • Overview Of Export Trade Customer Challenges
  • Handling Trade Customer (Importer And Exporter) Issues And Challenges
  • Structuring Trade Customer Service Unit For Best Customer Experience
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