Orientation to the Hospitality Industry

This course provides an introductory overview of the hospitality and tourism sectors, focusing on the key components, career opportunities, and the economic and social importance of the industry. The course covers areas such as hotels, restaurants, travel, event management, and tourism services. Students will explore the various roles within the hospitality industry, the skills needed to succeed, and current trends affecting the sector. The course emphasizes the importance of customer service, professionalism, and operational excellence as foundations for a successful career in hospitality.

Upon successful completion of this course, students will be able to:

• Understanding the Structure of the Hospitality Industry: Students will gain a comprehensive understanding of the various sectors within the hospitality and tourism industry, including lodging, food and beverage, travel, and events, and how they interrelate.
• Exploring Career Opportunities in Hospitality: Learn about the wide range of career paths available in the hospitality industry, from front-line service roles to management and leadership positions, and the skills required to succeed in these roles.
• Recognizing the Importance of Customer Service: Gain insight into the significance of customer service and guest satisfaction in hospitality, and how service excellence drives business success and customer loyalty.
• Analyzing Current Trends and Issues in Hospitality: Develop an understanding of the current trends, challenges, and innovations in the hospitality and tourism industry, including the impact of technology, sustainability, and evolving customer expectations.

These outcomes aim to provide students with a foundational understanding of the hospitality industry, equipping them with the knowledge and insights needed to pursue further education or entry-level careers in hospitality and tourism management.