Introduction to Hotel Operations

This course provides a comprehensive overview of the fundamental operations within a hotel, covering key departments such as front office, housekeeping, food and beverage, sales and marketing, and maintenance. Students will learn about the roles and responsibilities of hotel staff, how hotels manage guest services, and the importance of operational efficiency in delivering quality customer experiences. The course emphasizes the coordination between various hotel departments to ensure seamless service delivery and operational excellence, focusing on both day-to-day tasks and long-term strategic goals.

Upon successful completion of this course, students will be able to:

• Understanding Hotel Organizational Structure: Students will gain a clear understanding of the organizational structure of a hotel, including the roles and responsibilities of key departments such as front office, housekeeping, food and beverage, and maintenance.
• Exploring Guest Service Operations: Learn the processes involved in delivering high-quality guest services, focusing on front office operations, guest check-in and check-out procedures, room management, and the importance of customer satisfaction.
• Analyzing Operational Efficiency: Develop insights into how various hotel departments collaborate to maintain operational efficiency, including resource allocation, staff management, and cost control, to ensure smooth daily operations.
• Managing Service Quality and Customer Expectations: Gain skills in managing service quality through effective communication, problem-solving, and customer engagement strategies, ensuring a positive guest experience and repeat business.

These outcomes aim to equip students with foundational knowledge and practical skills in hotel operations, preparing them for entry-level roles in hotel management and providing them with a strong understanding of how various hotel functions contribute to overall business success.