Human Resources Management in Service Organizations

This course focuses on the principles and practices of managing human resources (HR) in the context of the service industry, including tourism, hospitality, and other customer-focused sectors. The course covers key HR functions such as recruitment, training, performance management, employee relations, labor laws, and workplace diversity. Students will learn how to align HR strategies with organizational goals to foster a positive work environment, improve employee engagement, and deliver exceptional customer service. The course emphasizes the importance of effective leadership and human capital management in enhancing service quality and organizational performance.

Upon successful completion of this course, students will be able to:

• Understanding HR Functions in Service Organizations: Students will gain a comprehensive understanding of core HR functions, including recruitment, selection, training, and employee development, and how these functions are tailored to the unique needs of service organizations.
• Managing Employee Performance and Engagement: Learn strategies for managing employee performance, including setting goals, conducting performance evaluations, and implementing employee recognition programs to enhance motivation and productivity.
• Ensuring Compliance with Labor Laws and Ethical Practices: Gain proficiency in understanding labor laws, employment regulations, and ethical considerations in managing a diverse workforce, ensuring compliance and fostering a positive workplace culture.
• Aligning HR Strategies with Organizational Goals: Develop the ability to align HR practices with the strategic objectives of service organizations, including enhancing customer service, improving employee retention, and creating a supportive and efficient work environment.

These outcomes aim to prepare students for HR management roles in service organizations, equipping them with the knowledge and skills to manage human resources effectively, foster a positive organizational culture, and contribute to the overall success of the organization.