Hotel Front Office Management

 This course provides an in-depth exploration of the front office operations in the hotel industry, focusing on the roles, responsibilities, and procedures involved in delivering excellent guest service. Students will learn about reservation systems, check-in and check-out procedures, guest relations, communication skills, and the use of technology in front office management. Emphasis is placed on professionalism, problem-solving, and enhancing the guest experience from arrival to departure.

Upon successful completion of this course, students will be able to:

• Understanding Front Office Operations: Students will gain a comprehensive understanding of front office functions including reservations, guest registration, room assignment, billing, and check-out procedures, essential for efficient hotel operations.
• Enhancing Guest Service and Communication Skills: Learn how to deliver exceptional guest experiences through effective communication, professionalism, and conflict resolution techniques tailored to front desk interactions.
• Utilizing Hotel Technology Systems: Gain practical skills in using front office management software such as Property Management Systems (PMS) to handle reservations, manage guest data, and coordinate with other hotel departments.
• Managing Front Office Teams and Procedures: Develop the ability to supervise front office staff, organize work shifts, and implement standard operating procedures that ensure smooth day-to-day operations and guest satisfaction.

 These outcomes aim to prepare students for frontline roles in hotel operations by equipping them with the technical knowledge, customer service skills, and operational expertise needed to manage front office activities and deliver high-quality hospitality experiences.