This course focuses on the essential skills and strategies required to effectively lead and supervise teams in the hospitality industry. The course covers key leadership topics such as team building, motivation, conflict resolution, communication, and decision-making. Students will learn how to inspire and manage diverse teams, foster a positive workplace culture, and enhance employee performance. The course emphasizes the role of leadership in delivering excellent customer service and maintaining high operational standards in dynamic hospitality environments.
Upon successful completion of this course, students will be able to:
These outcomes aim to equip students with the leadership and supervisory skills necessary to manage teams effectively in hospitality settings, preparing them for management roles where strong leadership and team-building capabilities are essential to maintaining operational success and guest satisfaction.