Hospitality Leadership and Supervision

This course focuses on the essential skills and strategies required to effectively lead and supervise teams in the hospitality industry. The course covers key leadership topics such as team building, motivation, conflict resolution, communication, and decision-making. Students will learn how to inspire and manage diverse teams, foster a positive workplace culture, and enhance employee performance. The course emphasizes the role of leadership in delivering excellent customer service and maintaining high operational standards in dynamic hospitality environments.

Upon successful completion of this course, students will be able to:

• Understanding Leadership Styles in Hospitality: Students will gain a comprehensive understanding of different leadership styles and how they can be applied in hospitality settings to effectively manage teams, enhance service delivery, and achieve organizational goals.
• Developing Team Building and Motivation Skills: Learn strategies for building cohesive teams, motivating staff, and fostering a supportive work environment that encourages collaboration, innovation, and employee engagement.
• Handling Conflict and Improving Communication: Gain proficiency in conflict resolution and effective communication techniques that promote open dialogue, resolve workplace issues, and ensure smooth operations within hospitality teams.
• Enhancing Decision-Making and Supervision Abilities: Develop skills in decision-making and supervision, learning how to guide staff, delegate tasks, and implement processes that optimize efficiency and uphold service standards in the hospitality industry.

These outcomes aim to equip students with the leadership and supervisory skills necessary to manage teams effectively in hospitality settings, preparing them for management roles where strong leadership and team-building capabilities are essential to maintaining operational success and guest satisfaction.