Housekeeping

This course focuses on the essential role of housekeeping in maintaining cleanliness, comfort, and operational efficiency in the hospitality industry. The course covers key topics such as housekeeping operations, staff management, cleaning procedures, inventory control, health and safety regulations, and the importance of guest satisfaction. Students will learn the skills needed to manage housekeeping teams, ensure the upkeep of guest rooms and public areas, and implement efficient housekeeping practices. The course emphasizes the significance of housekeeping in creating positive guest experiences and maintaining high standards of cleanliness in hospitality environments.

Upon successful completion of this course, students will be able to:

• Understanding Housekeeping Operations: Students will gain a comprehensive understanding of housekeeping operations, including the processes involved in cleaning, room maintenance, and managing guest amenities to meet hotel standards.
• Managing Housekeeping Staff and Workflows: Learn effective techniques for managing housekeeping staff, scheduling work, and ensuring efficient use of resources to meet operational goals while maintaining service quality.
• Implementing Health, Safety, and Sustainability Practices: Gain proficiency in applying health and safety regulations, including hygiene standards, hazardous materials handling, and sustainable housekeeping practices to reduce environmental impact.
• Ensuring Guest Satisfaction through Housekeeping Excellence: Develop skills to ensure guest satisfaction by maintaining cleanliness, addressing guest needs, managing complaints, and delivering high-quality housekeeping services that contribute to a positive guest experience.

These outcomes aim to prepare students for managerial roles in housekeeping within the hospitality industry, equipping them with the knowledge and skills to lead housekeeping teams, implement operational efficiencies, and maintain high standards of cleanliness and guest satisfaction in hotels and other hospitality environments.