Rooms Division Management

This course focuses on the effective management of the rooms division in a hotel, which includes both front office operations and housekeeping. The course covers essential topics such as guest services, room reservations, revenue management, housekeeping operations, maintenance, and the coordination between different departments to ensure a seamless guest experience. Students will learn how to manage occupancy rates, handle guest relations, and implement strategies to maximize revenue while maintaining high standards of cleanliness, comfort, and service.

Upon successful completion of this course, students will be able to:

• Understanding Front Office and Housekeeping Operations: Students will gain a comprehensive understanding of the roles and responsibilities of the front office and housekeeping departments, and how they work together to deliver a seamless guest experience.
• Managing Room Reservations and Revenue: Learn how to handle room reservations, manage occupancy rates, and implement revenue management strategies to optimize room availability and maximize hotel profits.
• Ensuring Service Quality and Guest Satisfaction: Develop skills in managing guest services, including handling guest inquiries, resolving complaints, and creating a welcoming environment that enhances guest satisfaction and loyalty.
• Implementing Operational Efficiency and Standards: Gain proficiency in maintaining cleanliness and operational standards in rooms and public areas, including effective housekeeping management, staff scheduling, and compliance with health and safety regulations.

These outcomes aim to equip students with the skills and knowledge necessary to manage the rooms division of a hotel effectively, ensuring operational efficiency, high-quality service, and guest satisfaction. This course prepares students for management roles in hotel operations, focusing on the key areas that directly impact the guest experience and revenue.