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Trade Customer Service Program

Program Overview

The CTCS program covers introduction to International trade, fundamentals of tradecustomer service, handling trade customers challenges etc.
Designation: Certificate in Trade Customer Service (CTCS).
Targets: Professionals with little or no knowledge of trade like: Executive Trainees, Management Trainees,Young Graduates.
Duration: 2 months.
Number of Hours: 40 hours (facilitation and student study time).

Objectives

At the end of these training programme for the various levels, the participants will be equipped with knowledgeand skills needed to be able to:
  • Handle import-export trade transactions
  • Proffer solutions to complex trade problems
  • Develop trade products and services program
  • Market and sell trade products and services
  • Have a good understanding and apply trade rules and articles
  • Mitigate trade finance risks and frauds
  • Become indispensable trade specialists
  • Handle import trade customer challenges
  • Render support services to export trade customers
  • Monitor Import-export trade processes
  • Handle payment methods in international trade
  • Structure trade customer service unit for best customer experience

Course Contents

  • Introduction To International Trade
  • Principles Of Trade Customer Service
  • Fundamentals Of Trade Customer Service Excellence
  • Defining The Job Of ATrade Customer Service Personnel
  • Import-export Trade Processes And Regulations In Nigeria
  • Payment Methods In International Trade
  • Overview Of The Import Trade Customer Challenges
  • Overview Of Export Trade Customer Challenges
  • Handling Trade Customer (Importer And Exporter) Issues And Challenges
  • Structuring Trade Customer Service Unit For Best Customer Experience
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